How to deal with Outlook errors 0x800ccc0e, 0x800ccc0d or 0x800ccc0f
For members with @commentary.com email accounts
Even though I don't have any exact figures, I can say for sure that these
three error codes are the most common codes I heard from people every time
they have issues with their emails. In most cases, these errors are relatively
straight forward errors and can be dealt with rather conveniently.
Figure 1. Outlook error 0x800ccc0d
First, the 0x800ccc0d, 0x800ccc0e and 0x800ccc0f errors are very similar
errors and usually come with one of the following error messages:
The host 'pop3.commentary.com' could not be found. Please verify
that you have entered server name correctly. Account:'your_username',
Server 'pop3.commentary.com; protocol: POP3, Port:110'Secure(SSL):No,
Socket Error:11001,Error Number 0x800ccc0d
The connection to the server has failed. Account: 'your_username',
Server: 'pop3.commentary.com', Protocol: POP3, Port: 110, Secure(SSL): No,
Socket Error: 10061, Error Number: 0x800ccc0e
Your server has unexpectedly terminated the connection. Possible causes
for this include server problems, network problems, or a long period
of inactivity. Account: 'your_username', Server: 'pop3.commentary.com',
Protocol: POP3, Server Response: '+OK 1107 octets', Port: 110,
Secure(SSL): No, Error Number: 0x800ccc0f
If the above looks like Greek to you then here's the explanation in plain English.
DESCRIPTION OF PROBLEM
Outlook simply cannot connect to the mail server – maybe you are
offline, your Internet connection is somehow stalled or simply down.
Or, there could be a typo in the mail server name, the username
or the password.
Outlook cannot connect to the mail server. However, this time it
isn't the server that is timing out, but rather, Outlook simply finds
the mail server name to be non-existence.
There was a connection but it has somehow timed out and is
now disconnected. This generally occurs if your Internet connection
is suddenly down while you are downloading emails. Or, you may have
an anti-virus software installed which chooses to block you from
the Internet in order to protect your computer from a virus found
in an email while it is being downloaded to your computer.
Table 1: Outlook error codes 0x800ccc0d, 0x800ccc0e and 0x800ccc0f
Troubleshooting the error
The following are the steps to troubleshoot these errors:
The first step is to check your Outlook settings, making
sure that the POP3 and SMTP servers are correctly typed in,
and that your full user name and password are correct.
(Tip – watch out for SMTP misspelt as STMP, or
server names and addresses with commas rather
than full points). Then try to connect again.
If the settings are fine and yet you are still having the same problem,
check now to see if you have a firewall.
If you are at home, see if you have installed any third-party
firewall softwarebecause they may be causing the error.
Try to locate your firewall software and configure it to allow
access to the Internet for the following files:
For Outlook Express: MSIMN.EXE
For Outlook: OUTLOOK.EXE
Alternatively, you can configure the firewall software to allow
outgoing access to ports 25 (for sending mail) and 110 (for retrieving mail).
By default, most email clients requires outbound access on
port 25 and inbound access on port 110 or 995 (for secure SSL connection).
Meanwhile, if you are having this problem at your workplace,
you might have to consult your IT manager to see if they have blocked
your computer from using the outgoing email port at their firewall
(which is rather common as a number of businesses will not allow their
employees to send nor receive emails using a third-party mail server
other than the company server).
If this still doesn't help, you might need to further check
if you are running any anti-virus software that could have
blocked any of your access to the Internet.
Locate it, disable it (at least temporarily for now), and try again.
If the problem vanishes, then these products could be the source
of the problem and all you will need is to re-configure and fine tune it
(which probably will take you some time but at least you can now narrow down
the search). In many cases, anti-virus software does block email
ports, particularly when they are set to automatically scan all incoming
and outgoing emails for any malicious scripts.
The basic checks are now complete. If you are still getting
the same error message, there is still one final (but extreme) option
to try. It could be that the Outlook or Outlook Express program is corrupt
in itself (for some reasons). Check out Microsoft's instructions on
how to delete Outlook and reinstall it but be sure to make a backup copy
of your address books, emails etc. For details, please read the instructions
for Windows 95/98/ME,
Windows 2000/XP or
Windows Vista/Windows 7.
There are also proprietary fixes like the "Registry Cleaner" from fixerrorcodesnow.com.
However, since I have never tried these before I would not officially recommend
any of them to you here but you are definitely free to try for yourself.
Getting rid of the issue for good
If you are using a slow Internet connection or are constantly getting
these errors, I would strongly suggest that you try using Gmail to send email
(instead of relying on Outlook). Please check out my other memo
on "How to configure Google Mail (Gmail) to send email."
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